Privacy Policy
Last updated: May 2026
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry. By using this site you agree to the terms below.
1. Information We Collect
- Contact details you submit via inquiry / quote / catalog request forms: name, company, email, phone, country, and any message content.
- Technical data automatically collected: IP address, browser type, device, referring URL, pages visited, timestamps.
- Cookies for session state, language preference, and (with consent) analytics.
2. How We Use Your Information
- To respond to your inquiry and provide quotations, technical specifications, and catalogs.
- To send order updates, shipping notifications, and post-sale support.
- To improve our website, products, and customer experience.
- With your explicit opt-in, to send occasional industry newsletters (unsubscribe link in every email).
3. Legal Basis (GDPR)
We process EU/EEA residents’ data on the following legal bases: (a) consent for marketing communications; (b) contract for quotation and order fulfillment; (c) legitimate interest for fraud prevention and service improvement.
4. Data Sharing
We do not sell your personal data. We may share information with: (i) freight forwarders and customs brokers (to fulfill shipments); (ii) payment processors; (iii) authorized regional distributors handling your territory; (iv) cloud / email service providers under strict data-processing agreements.
5. International Transfers
Data may be transferred to and processed in countries outside the EU/EEA, including China. Such transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission.
6. Data Retention
Inquiry data: 36 months after last contact. Order data: 10 years (tax / customs requirement). Marketing data: until consent is withdrawn. Server logs: 12 months.
7. Your Rights
You have the right to: access, rectify, erase, restrict processing, object, port your data, and lodge a complaint with a supervisory authority. To exercise any right, email privacy@example.com. We respond within 30 days.
8. Cookies
We use essential cookies (required) and analytics cookies (optional, with your consent). You can manage preferences via the cookie banner or your browser settings.
9. Security
We implement SSL/TLS encryption, access controls, employee training, and regular security audits. No method of transmission over the Internet is 100% secure, but we use commercially reasonable safeguards.
10. Children
This site is intended for B2B audiences. We do not knowingly collect data from anyone under 16.
11. Changes to This Policy
We may update this Policy. Material changes will be posted with a revised “Last updated” date and, where required, communicated by email.
12. Contact
For any privacy question contact: privacy@example.com
